Top 10 Must Remember Things while doing a Call Center Job
Many of us want to adapt the call center work as the life’s profession. To tell you honestly this is not an easy job. It requires you to be more concerned and dedicated than any other job in the world. Here are the top 10 must remember things while doing a call center job.
10. Hard Work:
It is true that this job can be well paying but when we take a look at the other side of the mirror, it requires a lot of hard work as well. Despite the fact that you can earn sufficient cash from this job, you will have to deal with the tough working hours as well.
9. Good for Students:
The college students don’t want to remain unemployed or underemployed. The call center industry has been a source for employment for millions around the globe.
8. Global Positions:
Call centers have been known to be in European and Asian countries like India, Indonesia, Philippines, Singapore, China, Malaysia, Egypt and Israel. Although there are other countries like the US and the UK, which heavily rely on these countries, have now started to reverse the outsourcing, hence creating job opportunities in these countries.
7. Selection Procedure:
The selection procedure consists of an interview in which you have to work without any stress. You can also expect that you won’t be hired in case your English language is not good enough.
6. Fluctuations in Salary:
The sales agents and those who are working in the collection would leave you with a tiny salary. Customer Support is not a low paying process, it is a myth, there are great incentives based on customer satisfaction score in each category of support process.
5. Getting the Knowledge of the Job:
Knowledge Processes like Online/Offline Research, Verification and Recruitment etc. are gaining popularity as well. These processes are quite stress-free, although the pay is not so high. They do not have a strict requirement for good communication, but require people with good typing skills.
4. Understand the Types of Department:
You should try to understand the types of department that will suit you the most. Look for companies that have a process of your selected category. Don’t always go for the big names, the salary might be appealing, but the amount of work might make it a wrong option.
3. Consult the Job Counselor:
Placement consultancies and executives can provide you with quite a large list of companies that you can compare and select.
2. Survey of the Pay:
According to Glass Door, the average income to start off in a BPO is around USD8-USD15 an hour, which will go higher depending on your experience, qualification and skill. This does not included bonuses or incentives. Why you have decided to join the call center, give genuine reasons like affinity for the process.
An HR will only hire you if he/she feels that you will stay in the company. A company invests in your training and will not appreciate if you leave the company in a couple of months. If you have all the aspects and have done all the preparation, you can definitely get a job with a good package. Just make sure you follow all the guidelines and a job in a call center is very easy for you.